Support

Do you have questions about your order or our products? Maybe our FAQ can answer them?

What is your question about?

How do I change my password?How do I sign in?I have forgotten my password: what to do?How do I create an account?How do I change my password?How do I change my address?How do I change my e-mailaddress?How do I change my name in my account?How do I add an address to my account?How do I find the details of my order?Zijn de prijzen inclusief btw?How do I place an order?How do i post a review?How do I change my shipping address?How do I change my billing address?Do I get a discount?My invoice is incorrect; what to do?How can I pay?Why did I receive a payment reminder?I haven't received an invoice; what to do?I haven't received a confirmation of my order; what to do?What is my order number?What are the terms and conditions?Which company delivers my order?I haven't received my order; what to do?Where can I find my track and trace code?What is the time of delivery?What are the shipping costs?Hoe can I see if my product is available?I live abroad. How can I place an order without paying VAT?Why do I have to pay clearance charges?How can I return my order?How can I cancel my order?I have received a damaged or defective product, what to do?Wat is het retouradres van Boom I have returned my order but have not yet received my money, what to do?How do license codes work?What do I do if my activation code is unknown?What if my activation code is already in use?How do I renew my licence?How do I get access as a teacher?How do I order an evaluation- or teachers copy?How do I renew my license as a teacher?

Search by topic

Logging in

How do I change my password?How do I sign in?I have forgotten my password: what to do?

Account

How do I create an account?How do I change my password?How do I change my address?How do I change my e-mailaddress?How do I change my name in my account?How do I add an address to my account?How do I find the details of my order?

Orders & payment

Zijn de prijzen inclusief btw?How do I place an order?How do i post a review?How do I change my shipping address?How do I change my billing address?Do I get a discount?My invoice is incorrect; what to do?How can I pay?Why did I receive a payment reminder?I haven't received an invoice; what to do?I haven't received a confirmation of my order; what to do?What is my order number?What are the terms and conditions?

Delivery time & shipping costs

Which company delivers my order?I haven't received my order; what to do?Where can I find my track and trace code?What is the time of delivery?What are the shipping costs?Hoe can I see if my product is available?I live abroad. How can I place an order without paying VAT?Why do I have to pay clearance charges?

Cancellation & returns

How can I return my order?How can I cancel my order?I have received a damaged or defective product, what to do?Wat is het retouradres van Boom I have returned my order but have not yet received my money, what to do?

NT2 School

How do license codes work?What do I do if my activation code is unknown?What if my activation code is already in use?How do I renew my licence?

Teacher service

How do I get access as a teacher?How do I order an evaluation- or teachers copy?How do I renew my license as a teacher?

Bedrijfsgegevens

Bezoekadres

Boom uitgevers Amsterdam B.V.

Prinsengracht 747-751

1017 JX Amsterdam

Nederland

Postadres

Boom uitgevers Amsterdam B.V.

Postbus 15970

1001 NL Amsterdam

Nederland

KvK 04020619

BTW NL001271714B01

Klachtenprocedure

Heb je een klacht over onze producten of service? Neem dan contact met ons op via klantenservice@boom.nl. Binnen 14 dagen ontvang je een inhoudelijke reactie. Indien je niet tevreden bent met de afhandeling van de klacht, dat kun je deze voorleggen aan de Geschillencommissie Thuiswinkel (www.sgc.nl) of aan de Geschillencommissie via het Europees ODR Platform (https://ec.europa.eu/consumers/odr/ ).